Introduction

   At ETN, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items you have purchased. This Returns Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on ETN. It also sets out when we will not accept returns or issue refunds.

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  Return period and conditions for acceptance of returns

  Subject to the rules set out in this Returns and Refunds Policy, ETN offer returns for most items within 3 days post delivery. We do not accept returns, for any reason whatsoever, after the returns period has lapsed.
 

  Items that cannot be returned

  We do not accept returns of certain product categories for health and hygiene reasons. Customer safety is important to us, so certain product categories cannot be returned due to health and hygiene reasons, or if they may deteriorate or expire rapidly. You shall only be entitled to return and refund in respect of these items if you received the wrong item, a damaged or defective item, or a fake or inauthentic item.

  We do not accept returns of customized items, items you have damaged after delivery, or used/worn items.
 

 Packaging returns

  When returning an item for any reason, you must do so in the exact condition you received it from ETN, with its original packaging and all tags and labels attached. Returned items are your responsibility until they reach us, so ensure they are packaged properly and can't get damaged on the way.
 

Refunds

  If we accept your return, we aim to refund you the purchase price of the item within the period stated on the return timelines page. For incorrect, defective, or damaged items, you will also be refunded for the delivery costs.
 

 Rejected return and refund requests

  All items are inspected on return to verify the reasons provided. If your return request is not approved, we will make two re-delivery attempts. If unsuccessful, you must collect the item within 60 days, failing which the item will be forfeited.
 

No exchange

  We do not offer exchanges. If you would like a different size or color, please return your unwanted item and place a new order.
 

Further information

Website : www.everythingnice.shop

Company : Everythingnice Ventures 

Reg No: 9423747

Company registered address: Shop A, Wuse plaza Abuja.

Territory: F.C.T

Phone No: +234 913 533 8082

Email for legal notice: davonigroup@gmail.com

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